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Return Policy

Shipping

We currently ship to addresses in the United Arab Emirates.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the delivery provider you choose, delivery date estimates may appear on the delivery quotes page.

Please also note that the delivery rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.

Returns

Returning Nonprescription Items:

Your complete satisfaction is our ultimate goal. You may return any non-prescription item shipped by Four Seasons Pharmacy, as long as it meets the following conditions:

  1. You should return the item to us within 7 days of receipt.
  2. We do not accept items back that have been opened or used unless the product is damaged or defective.
  3. Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer service for further assistance.


Some items cannot be returned for a refund:

  1. Some special handling and  scheduled delivery items are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.
  2. Any items purchased from our Sexual Well-Being store cannot be returned unless they have a manufacturer defect.
  3. We will credit or exchange unused, defective items in their original packaging only. Items returned without original packaging or after 7 days will not be refunded.
  4. Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact customer service for further assistance.


Prescription return policy

Unfortunately, by law we cannot accept returns of prescription medication for reuse or resale. Any medication that is returned to our pharmacy is destroyed or returned to the customer whether it is opened or sealed. We cannot issue credits or refunds for prescription medications that are returned to our pharmacy. If you received damaged medication, please contact Customer Service immediately at 04-3441551.

Damaged, Defective, or Incorrect Items

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately; or send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.

Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.

Special Offers & Promotions

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.

Return Shipping and Processing

If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit.

We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.) In other cases, a return fee of AED 30.00 will apply. A 10% re-stocking fee will be applied on all returns over AED 200 that are not the result of our error.

Items that require special handling or scheduled delivery are sent directly from our suppliers, not from our main distribution centers. If you choose to return an item that was sent with special handling, you need to contact us to request return authorization and a shipping label to have the item returned to the correct location. Returning your items to the wrong location may greatly delay the processing of your return and credit.

Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.