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Prescription Medicine Policy

UAE Federal laws regulate the distribution of all prescription medicines. The regulations are more stringent for Category IV and V drugs.

Four Seasons Pharmacy LLC is licensed for sale of medicines online under the Dubai Health Authority Telehealth Platform regulations (License Number 0043069). You will need an e-prescription issued by a doctor in Dubai to be able to purchase these medicines online.


What does this mean for you?

  • We cannot sell you a medicine online if you do not have an e-prescription.
  • For in-store purchases, we must receive the original hard-copy of your prescription. Faxes, phone or transfer requests by doctor for prescription medications will not be accepted.
  • The prescribing doctor must reside in the same city as the patient or additional verification may be required.
  • All prescription orders for prescription drugs will require an adult signature on delivery.
  • Prescriptions issued for controlled substances cannot be filled online.

To complete an e-dispensing request, please visit the e-dispensing portal.